Service Charter, 1

Service Charter

With a view to ensuring transparency in relations with its customers and in accordance with the provisions of the Council of Ministers Directive of 27 January 1994 on ‘Principles governing the provision of public services’ and Resolution No. 179/03/CSP ‘Approval of the general directive on quality and telecommunications service charters pursuant to Article 1, paragraph 6, letter b), number 2 of Law No. 249 of 31 July 1997,’ as well as Resolution No. 131/06/CSP ‘Approval of the directive on quality and service charters for fixed internet access, pursuant to Article 1, paragraph 6, letter b), number 2 of Law No. 249 of 31 July 1997’ and the subsequent Resolution 244/08/CSP et seq., Mynet has prepared its own ‘Service Charter’.

Service Charter

The text of the Service Charter is available below in PDF format:

Quality indicators (fixed internet access services)

The annual reports and statements, as well as the annual and half-yearly surveys, are available below. The information required by Article 8, paragraph 6, and Annex 6 of AGCOM Resolution 244/08/CSP and subsequent amendments relating to minimum quality standards and the performance of fixed internet access services is available in the latest version of the document ‘Basic service offering’:

Pursuant to Article 8, paragraph 5 of AGCOM Resolution 244/08/CSP, please note that, as of October 2010, the service for checking the quality of fixed Internet access (Nemesys software) is available on the “Misura Internet" website. The data produced by the Nemesys software can be compared with the values reported in the latest publication of the ‘Basic Service Offerings’.

Alternatively, for a quicker and faster informal performance check, you can use the SPEEDTEST.NET service, taking care to use the service from a location that is not connected to Wi-Fi and that the user is not experiencing traffic generated by other locations. The data returned by the service can be communicated to the helpdesk service to support any reports of anomalies in the speed of the access service.

Service Charter and quality indicators by year

Select a year to view and download the available documents.

Service Charter

Service Charter

Quality indicators (fixed internet access services)

Service Charter and quality indicators by year

Quality indicators - 2026

Quality indicators - 2025

Quality indicators - 2024

Quality indicators - 2023

Quality indicators - 2022

Quality indicators - 2021

Quality indicators - 2020

Quality indicators - 2019

Quality indicators - 2018

Service charter - archive