MyNet.it, Service Charter, Fibra ottica, ADSL

Service Charter

With a view to ensuring transparency in relations with its customers and in accordance with the provisions of the Council of Ministers Directive of 27 January 1994 on ‘Principles governing the provision of public services’ and Resolution No. 179/03/CSP ‘Approval of the general directive on quality and telecommunications service charters pursuant to Article 1, paragraph 6, letter b), number 2 of Law No. 249 of 31 July 1997,’ as well as Resolution No. 131/06/CSP ‘Approval of the directive on quality and service charters for fixed internet access, pursuant to Article 1, paragraph 6, letter b), number 2 of Law No. 249 of 31 July 1997’ and the subsequent Resolution 244/08/CSP et seq., Mynet has prepared its own ‘Service Charter’.

Service Charter

The text of the Service Charter is available below in PDF format:

Quality indicators (fixed internet access services)

The annual reports and statements, as well as the annual and half-yearly surveys, are available below. The information required by Article 8, paragraph 6, and Annex 6 of AGCOM Resolution 244/08/CSP and subsequent amendments relating to minimum quality standards and the performance of fixed internet access services is available in the latest version of the document ‘Basic service offering’:

Fixed-location quality targets for the year 2025
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Service Charter (Year 2023)
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Indicator collection (first half of 2025)
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Survey of indicators Annex B (1st half of 2024)
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Indicator survey (first half of 2024)
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Quality parameters report for the year 2023
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2023 survey report
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Basic services offered (1st half of 2023)
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Indicator survey (first half of 2023)
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Indicator survey (second half of 2023)
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Quality parameters report for the year 2022
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2022 survey report
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Indicator survey (second half of 2022)
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Basic services offered (second half of 2022)
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Basic services offered (1st half of 2022)
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Indicator survey (first half of 2022)
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Annual survey for the year 2021
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Quality parameters report for the year 2021
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2021 survey report
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Indicator survey (second half of 2021)
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Basic services offered (second half of 2021)
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Indicator survey (first half of 2021)
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Annual survey for the year 2020
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Quality parameters report for the year 2020
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2020 survey report
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Basic services offered (second half of 2020)
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Indicator survey (second half of 2020)
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Basic services offered (1st half of 2020)
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Indicator survey (first half of 2020)
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Basic services offered (second half of 2019)
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Indicator survey (second half of 2019)
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Basic services offered (1st half of 2019)
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Indicator survey (first half of 2019)
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Survey (year 2018)
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Quality Parameters Report (year 2018)
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Basic services offered (second half of 2018)
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Indicator survey (second half of 2018)
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Basic services offered (1st half of 2018)
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Indicator survey (first half of 2018)
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Pursuant to Article 8, paragraph 5 of AGCOM Resolution 244/08/CSP, please note that, as of October 2010, the service for checking the quality of fixed Internet access (Nemesys software) is available on the “Misura Internet" website. The data produced by the Nemesys software can be compared with the values reported in the latest publication of the ‘Basic Service Offerings’.

More information on carrier speed is available at this link.

Alternatively, for a quicker and faster informal performance check, you can use the SPEEDTEST.NET service, taking care to use the service from a location that is not connected to Wi-Fi and that the user is not experiencing traffic generated by other locations. The data returned by the service can be communicated to the helpdesk service to support any reports of anomalies in the speed of the access service.

Consult the archive of the Service Charter and quality indicators from previous years.

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